FAQS
Tel: (001) 347 506 5577
E-Mail: info@boujee-trends.com
34-15 Parsons Blvd Apt# 7HH
Flushing Queens 11354 New York
Free standard shipping
on all orders Over 500 USD.
FaQs. General Information
How do I find a product?
There are various ways of finding a product. You can use our search form located at the top right corner of our site and type a search term related to what you are looking for and all corresponding results will be displayed.
What payment methods do you accept?
We accept Paypal, Visa and MasterCard on our website.
Our sales staff can also process other payment types manually, including internet banking. To pay using one of these methods, please contact us to place your order.
Can I change or cancel my order?
If you change your mind about your purchase, you have the option cancel your order within three hour of purchase. To cancel your order, please follow the my account—>Orders.
What should I do if I receive a damaged or wrong product?
Product un-used and in there original packaging can be exchanged for the correct product. Contact us, return the original product and we will send you a replacement, Free of charge.
Duties / Taxes at Destination
The Buyer would pay ALL the duties / taxes applicable at the destination in both F.O.B and C.I.F cases.
Demurrage / Storing Charges
In case the Buyer fails to collect the shipment at the destination airport / sea port on time and if there are any demurrage / storage charge the Factory would not be responsible for that and the Buyer has no right to claim the loss.
PRICE CHANGE
Since the drastic economical crisis is prevailing, Material costs continuously vary therefore the price list would be applicable for maximum three months, You will be notified in advance if any price changes take place after that duration.
Defective and Manufacturing Errors (Defects)
i) The Buyer can charge the factory for all expenses incurred as a result of the DEFECTS.
ii) The Factory is responsible to supply the “Replacement” or “Refund” required amount as per the Buyers choice, of the defective goods at its expenses.
iii) Failure of the Buyer to report such defectives to the factory within two weeks after shipment arrival its claim to compensation.
SAMPLING
Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.
i) We do not stock or store any products; all the products are made to order. Samples mostly are produced within week’s time, but it depends on design, quantity & sizes of samples. However if we already have samples ready for certain products, they can be shipped after receiving the sample cost + shipping cost in our business account, Once the payment is received the sample/s order will be shipped the same day by courier, and we shall also send you the digital image of the product/s before shipping as a proof. If it is even one piece or pair, we shall entertain each and every inquiry on its turn. Therefore we shall appreciate your patience to wait for the requested samples.
ii) Generally, All the samples are shipped to customers’ courier accounts against the payment of the sample product/s. Generally, we do not ship free samples. In case a customer do not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges.
PRIVATE LABELING (OEM & ODM SERVICES)
We always welcome our customer’s requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do woven labels, embroidery, patches, screen print and sublimation printing on the products. We may not charge any extra amounts for printing or labeling for simple designs.
HOLDING POLICY
Customer specified design, construction and models are always kept in secret. One the customer has our model in one market; we give comprehensive this article to the first customer and avoid delivering others in same market.
Client Privacy & Development
We are always ready to produce new products according to modern techniques and our client’s requirements. You can send us the original physical samples of your own products or the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you if you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement. We guarantee and agree with our regular clients to protect their designs and models exclusively.
Minimum Order Quantity
We usually do not set any limit for minimum quantity for placing an order for our running items. However, we suggest you to contact us about minimum order limit for any new requirements or new product development.
Order Completion Time and Delivery
We generally require 3 to 4 four weeks to complete your order; however the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 16 to 20 days. In certain cases it might take 30 days by sea as well.
LOG FILES
We follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
CONTACT FORMS
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
HOW LONG WE RETAIN YOUR DATA
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
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